Telemarketing

Date:

Call Objective:

Contact Source:

1. Create Interest
[ ] introduce
[ ] establish rapport
[ ] give reason to talk with you
[ ] state purpose of call
[ ] provide a benefit
[ ] request 3 min

2. Handle Obstacle
[ ] give reason to stay on the line

3. Call Plan
[ ] ask questions to confirm needs
[ ] probe for related needs
[ ] handle obstacles

4. Recommend Action
[ ] give the sales message
[ ] recommendations
[ ] features/BENEFITS
[ ] handle obstacles

5. Close Conversation
[ ] confirm next steps
[ ] thank client using name