Influence & Conflict Management

remember:
exercise discretion in confronting issues
use tact in framing things in non threatening ways

BUILDING INFLUENCE:
gather ideas from others
show respect for feelings
encourage participation
specify intentions
offer advice

INFLUENCE
acknowledge talent
include others in decision making
encourage expression of feeling
offer creative suggestions
list possible alternatives
identify patterns

SUSTAINING INFLUENCE
present facts calmly
demonstrate continued interest
carefully select words
keep comitments
blend key ideas
request advice
be honest
be open minded
listen